Covid-19 Protocol 

May 18, 2020

The novel coronavirus COVID-19 has been declared a pandemic and President Trump has declared a national state of emergency as a result of COVID-19.  In addition, Tennessee Governor Bill Lee issued an Executive Order effective March 23, 2020 setting forth additional regulations for Nursing and Retirement Homes, among other businesses. These developments present the need for heightened infection control practices and protocols as recommended by the Center for Disease Control (CDC) and federal, state and local health and governmental agencies. Maintaining the health, wellness, and safety of our residents and associates is our number one priority.

We want to be open with our residents, their families and the general public.  Therefore we wish to advise you that we have had a total of 21 instances involving COVID-19, nine involving residents and twelve involving employees.  Residents and families have been notified of the findings, as well as actions taken to prevent the spread of the virus.  All residents who tested positive had been in the Skilled Nursing unit.  Some had been in and out of hospitals and other healthcare facilities recently.  Five of the residents have passed away and four have recovered.  The employees who tested positive are not working and are in quarantine at their homes. 

On May 14-15, 2020, we tested all employees Village-wide and those residents living in the Long Term Care, Memory Care and Assisted Living sections of The Village.  We are thankful to report that 100% of those tests were negative. 

To date, we have conducted 574 COVID-19 tests, with 553 being negative.  We have discussed the details of each case with the Tennessee and Shelby County Health Departments who concurred with our handling of the cases and had no further recommendations for us.

The guidelines and restrictions for helping prevent the entry of the coronavirus into The Village include the following.  This is not a complete list but does represent those precautions that will most impact the families and friends of our residents.

All who desire entry to The Village are screened with a series of questions about possible exposure to COVID-19 and recent travel.  Their temperatures are also checked for fever.  Anyone who fails any portion of the screening is denied entry.

Healthcare Areas (including Skilled Nursing, Memory Care and Assisted Living).

The Healthcare areas of The Village follow regulations issued by The Center for Medicare & Medicaid Services (CMS), as well as other federal, state and local agencies. Such regulations do not allow any visitors to residents.  CMS does allow certain exceptions, if approved by The Healthcare Administrator, for certain compassionate care situations such as end-of-life or other special needs. Village staff will assist with alternate methods of visitation such as telephone or video.

Non-essential events and activities have been canceled.  Communal dining has been discontinued.

Independent Living

No visitors are allowed under Governor Lee’s Executive Order, including residents’ family members. Exceptions may be made under imminent end-of-life situations, provided such visits may be accomplished without unreasonable risk to others.  Dining venues are closed and meals are being delivered to residents.  All organized events and activities have been canceled.  The movie theater and beauty salon are closed.  We have recently reopened the fitness center, with stringent guidelines on the number of residents who may use the center at any given time and the social distancing that is required of those using the center.  Worship services will be live-streamed to participating residents’ homes. 

If you normally deliver groceries or supplies to your loved one, you may bring them to the front entrance and we will handle delivery to the resident.  Deliveries from outside parties are handled in such a way as to minimize exposure to The Village.  In most instances, deliveries are left at the entrance to the building and Village staff complete the delivery to the end user.

Essential contractors, vendors and service providers are permitted on a limited basis and in limited areas after thorough screening.  Non-essential services have been postponed.  Staff are also screened daily upon arrival.  Any staff failing the screening will not be allowed to proceed to work.

We will continue to follow changes to regulations and guidelines issued by the CDC, CMS, the Tennessee Department of Health and other health and governmental organizations.  New regulations will be implemented immediately.  Non-regulatory guidelines will be evaluated for implementation as they present themselves.

Thank you for your cooperation and understanding as we work to do all we can to protect the health, wellness and safety of our residents and associates. 

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Our goal at The Village at Germantown is to provide you with a lifetime home, a wonderful address where you can truly have the time of your life. Here, you can follow a seamless path of wellness incorporating physical fitness, nutrition, and social integration – essential components for successful aging.

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