Covid-19 Protocol 

August 24, 2020

Your team at The Village has been planning, preparing and responding to the threat of disease from the coronavirus pandemic since the earliest reports of illness at senior living centers in Washington State at the first of the year.  As a result, we have an adequate supply of personal protective equipment (“PPE”) and all employees are required to wear the applicable PPE at all times.   

Since March, eleven Healthcare residents have tested positive for COVID-19.  Five passed away.  Five recovered.  One is recovering in the hospital.  Five Independent Living residents have tested positive.  Of those, three have recovered, one is hospitalized and one is recovering in isolation at home.  Also since March, 36 employee associates have tested positive.  Many of those have returned to work after being quarantined at least 14 days and having two consecutive negative tests.  The others are quarantined at home.

Contact tracing is performed on those who test positive.  Any residents or employees who may have been sufficiently exposed to the coronavirus have been informed and quarantined as appropriate.   Any residents with potentially significant exposure are tested for COVID.

Out of an abundance of caution, all Healthcare residents (including Long Term Care, Assisted Living and Memory Care) are tested periodically.  These residents were most recently tested August 3.  All tested negative except one short-term resident who went back to the hospital and was later discharged.

We continue to screen employees, contractors and vendors before they are allowed to enter the building.  If employees test positive, two negative test results are required before they are allowed to return to work.  Residents are monitored closely and tested as deemed appropriate. 

Unless we contact our residents and their families, we have no reason to believe they have been exposed to the virus.  We will immediately notify a resident, their family and our associates of any possible exposure to COVID if and when we become aware of it. 

The Village continues to follow enhanced infection control practices and protocols as recommended by the Centers for Disease Control (CDC) and federal, state and local health and governmental agencies, because maintaining the health, wellness, and safety of our residents and associates is our number one priority.

We report the details of each case to Tennessee and Shelby County Health Departments officials.  We have had numerous meetings, reviews and phone calls with the Health Department, State of Tennessee and Centers for Disease Control.  All such agencies have concurred with our handling of the cases, as well as our infection prevention procedures, and have offered no additional recommendations to us.

Guidelines and restrictions intended to prevent the entry of the coronavirus into The Village include precautions that impact the families and friends of our residents.  Among others, all who desire entry to The Village are screened with a series of questions about possible exposure to, or symptoms of, COVID-19.  We also check their temperature.  Anyone who fails any portion of the screening is denied entry.

Healthcare Areas (including Skilled Nursing, Memory Care and Assisted Living).

The Healthcare areas of The Village follow regulations issued by The Center for Medicare & Medicaid Services (CMS), as well as other federal, state and local agencies. Presently, such regulations ban visitors.  CMS does allow certain exceptions, if approved by The Healthcare Administrator, for certain compassionate care situations such as end-of-life or other special needs. Village staff members are available to assist with alternate methods of visitation such as telephone or video.

Non-essential events and activities have been suspended.  Dining arrangements have been modified to ensure social distancing is maintained.

Independent Living

No visitors are allowed under Governor Lee’s Executive Order, including residents’ family members. Exceptions may be made under imminent end-of-life situations, provided such visits may be accomplished without unreasonable risk to others. 

Dining venues are closed.  Presently, meals are delivered to residents.  Many organized events and activities have been suspended, but certain ones have now been resumed under stringent guidelines when we can do so safely. 

The Oasis Salon reopened June 1 under stringent guidelines for operations and appointments, though the movie theater remains closed.  We have recently reopened the fitness center and pool, with stringent guidelines on the number of residents who may use the center at any given time and the social distancing that is required of those using the center.  Worship services, fitness classes and other activities are held with the allowable crowd size based on the size of the room and spacing of seats to conform to social distancing requirements.  Many activities are still being live-streamed to residents’ homes. 

If you normally deliver groceries or supplies to your loved one, you may bring them to the Exeter gate and we will handle delivery to the resident.  We are still assisting residents with online ordering of groceries and supplies.  We pick up the packages at area retail stores and deliver them to residents.  Deliveries from outside parties are handled in such a way as to minimize exposure to The Village.  In most instances, deliveries are left at the entrance to the building and Village staff complete the delivery.  All packages are sanitized upon arrival.

Essential contractors, vendors and service providers are permitted on a limited basis and in limited areas after thorough screening.  Non-essential services have been postponed. 

We will continue to follow changes to regulations and guidelines issued by the CDC, CMS, the Tennessee and Shelby County Departments of Health and other health and governmental organizations.  New regulations will be implemented immediately. 

Thank you for your cooperation and understanding as we work to do all we can to protect the health, wellness and safety of our residents and associates. 

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Our goal at The Village at Germantown is to provide you with a lifetime home, a wonderful address where you can truly have the time of your life. Here, you can follow a seamless path of wellness incorporating physical fitness, nutrition, and social integration – essential components for successful aging.

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